Extended Hours for Gold Weekend – Sunday we are open 10 am - 4pm
We're hiring!Join our service team

Parts Advisor

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

We're hiring! Parts Advisor

What we are looking for:


As a Parts Advisor you will be an integral member of the aftersales team. You will be responsible for the day to day running of the parts department. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with retail customers. Utilising your sound knowledge of vehicle layout, parts catalogues and computer stock lists, you'll also ensure our pricing structures are kept up-to-date, and that stock control is always secure and well maintained. You will be the first point of contact both face to face and over the telephone and will be expected to provide excellent customer service. 
 
We are looking for a very talented, Parts Advisor to join our Service Team. Ideally you will have an enviable and proven track record as a Parts Advisor, preferably with Motor Industry experience and ideally you will have knowledge of Kerridge. 
 
Additionally, we are looking for individuals who possess the following competencies: 
 

  • Good Literacy & Numeracy 

  • Sound IT skills 

  • Delivering Results and Meeting Customer Expectations 

  • Learning and Researching 

  • Following Instructions and Procedures 
     

Role & responsibilities:

The key responsibilities of this role are as follows: 
 

  • Customer Interaction: To greet all customers professionally and quickly in line with company standards, confirming their full requirements before providing advice. 

  • Parts Volume: To actively achieve agreed parts sales volume targets and maximise incremental sales opportunities. To maximise profit through volume. 

  • Parts Profit: To actively achieve agreed parts profit targets and optimises all sales opportunities. To maximise profit through margin. 

  • Customer Relationship: To pro-actively maintain and develop good relationships with internal and external customers by ensuring their expectations are met and that all parts are fit for purpose. 


  • Ordering: To ensures the accurate and timely ordering of parts for stock and for internal/external customers. 

  • Parts & Stock Management: To efficiently retrieve parts and monitor stock levels to ensure the ordering function meets customer demands while maintaining low costs. 

  • Standards: To maintain the highest possible standards in the parts reception area and in your personal appearance. 

  • Data and Document Handling: To accurately manage and input customer and parts data into the Kerridge system and ensure accurate completion of all parts documentation. 

What can we offer you?

If you are successful you can look forward to 

  • 22 days holidays, (rising with length of service) 

  • Your Birthday Off 

  • On-going training opportunities 

  • career progression,  

  • competitive salary and individual performance-related bonus 

  • Enhanced Maternity and Paternity Leave 

Leamington Service Team